Not satisfied with your Vivaturbo purchase? Reach out to us at support@vivaturbo.com. We're here to resolve any issues you might encounter. For more information about our Returns Policy, please continue reading below.
ORDER MODIFICATIONS OR CANCELLATION
Once you've placed your order, you have a 24-hour window to contact our customer support team for any modifications, address changes, or to cancel your order. Beyond this 24-hour period, your order enters the fulfillment process and can no longer be altered.
DAMAGED/INCORRECT ORDER
We strive for perfection, but we're human too, and errors can occur. We apologize in advance for any inconvenience this may cause. If you receive damaged or incorrect items, please take a clear photo of the product(s) and email it to us at support@Vivaturbo.com within 7 days of receiving your order, along with your order number. After we verify the issue, we'll promptly send a replacement. Please note that if more than 30 days have passed since your order was delivered, we are unable to offer a refund or exchange, even if the items are faulty.
For defective items, return shipping is on us.
Please be aware that normal wear and tear, rust, damage, breakage, or issues arising from misuse, improper maintenance, product modifications, accidents, loss, or theft are not covered by our warranty and are not eligible for a refund.
ORDER NOT RECEIVED
If your order hasn't arrived within 30 business days from the date of purchase, please get in touch with us at support@Vivaturbo.com, and we'll address the issue promptly.
IMPORTANT: We cannot be held responsible for packages that are undeliverable due to incomplete or incorrect shipping information. We verify shipping details with every customer in the order confirmation email, but if an error occurs, the cost to reship the package will be billed to you.
We are also not liable for failed deliveries due to the recipient not being available at the time of delivery.
If your tracking shows your package as "Delivered" but you haven't received it, please contact the carrier for further assistance.
CUSTOM DUTIES
Customs policies vary by country. For information on customs policies that apply to your country, please contact your local customs office.
We are not responsible for any additional customs clearance charges, import duties, or local taxes, and we have no control over these costs. We cannot reimburse any expenses related to these matters and are not responsible for delays caused by them.
If a package is undeliverable, including if the customer refuses to pay duties, we are not responsible for return shipping costs or retrieving the merchandise, and the order will not be eligible for a refund. The buyer is responsible for all claims with the shipping carrier and any duties or fees associated with the shipment.
RETURNS
Our return policy is valid for 30 days from the date your order is delivered. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it, complete with original packaging.
Please note that we do not provide free return labels.
Due to hygiene concerns, we do not accept returns on used items.
For returns due to a change of mind or unwanted orders, you will be responsible for the return shipping costs. For defective or damaged products, return shipping is free.
If you receive a damaged or faulty item, please contact support@Vivaturbo.com, and our customer care team will assist you with repairing or replacing the product.
To initiate a return, please email us at support@Vivaturbo.com. Once we receive and inspect your return, and confirm it's in original condition, a refund will be issued within 3 business days. Please note that it may take your bank additional days to process the refund, and it could take up to 8 days to appear in your account.
RESTOCKING FEE
A restocking fee of $7.99 applies to all returns.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will notify you via email. We will then inform you of the status of your refund, whether it is approved or rejected.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received a refund yet, check your bank account again. Contact us if you still do not see the refund as it may take some time to be processed. If you've done all of this and the refund is still missing, please contact us at support@Vivaturbo.com.
EXCHANGES (IF APPLICABLE)
We replace items only if they are defective or damaged. If you need to exchange an item for the same one, email us at support@vivaturbo.com. The time it takes for your exchanged product to reach you may
